Question 1

What is C2 Vault?

Accepted Answer

C2 Vault is a DEA compliance and controlled substance recordkeeping platform designed specifically for pharmacies. It helps you track Schedule II-V controlled substances, log receipts and dispenses, manage inventory, generate audit-ready reports, and maintain user-level accountability.

Question 2

Do I need special software or equipment to use C2 Vault?

Accepted Answer

No. C2 Vault is a cloud-based web application. You can access it from any computer or device with an internet connection and a modern web browser.

Question 3

How long does it take to set up C2 Vault?

Accepted Answer

Most pharmacies complete initial setup in under 30 minutes. You'll need your NPI, DEA registration number, state license information, and a current physical inventory count of your controlled substances.

Question 4

Can I import my existing inventory data?

Accepted Answer

During setup, you'll enter your beginning inventory based on your most recent physical count. C2 Vault does not replace the requirement to perform physical inventory counts.

Question 5

What subscription plans do you offer?

Accepted Answer

We offer both monthly and annual subscription plans. Annual plans are billed at a discounted rate. Both plans include full access to all features.

Question 6

Can I cancel anytime?

Accepted Answer

Yes. Monthly subscriptions can be canceled at any time, and access continues through the end of the current billing cycle. Annual subscriptions may be eligible for a refund under certain conditions (see our Terms of Use for details).

Question 7

What happens if my subscription expires?

Accepted Answer

If your subscription expires or payment fails, access to C2 Vault will be suspended. You will have 30 days to download your data before it may be permanently deleted.

Question 8

Do you offer a free trial?

Accepted Answer

Contact our sales team to inquire about trial options for your pharmacy.

Question 9

How many staff members can use C2 Vault?

Accepted Answer

There is no limit on the number of staff users you can add. Each user gets their own login credentials and initials for audit trail purposes.

Question 10

What user roles are available?

Accepted Answer

C2 Vault offers five roles: Admin & Supervising Pharmacist, Pharmacist, Pharmacy Intern, Technician, and Auditor. Permissions specific to each role can be adjusted in the Settings menu.

Question 11

Can technicians log CII transactions?

Accepted Answer

Yes. Technicians assigned the Pharmacy Intern/Authorized Technician role can log CII transactions. Standard Technician roles require approval for all CII-related operations.

Question 12

Does C2 Vault track all controlled substances or just CII?

Accepted Answer

C2 Vault tracks Schedule II-V controlled substances and non-controlled substances.

Question 13

How do I add a new product to my inventory?

Accepted Answer

Navigate to Inventory > Add Product, then enter the product's NDC. C2 Vault will automatically populate the drug name, schedule, and manufacturer details. Always verify that the auto-populated information is correct and adjust the item name or details if needed before saving.

Question 14

Can I adjust inventory if there's a discrepancy?

Accepted Answer

Yes. Use the Inventory Audit feature to compare your physical count to the system count. If there's a discrepancy, you'll select a reason (e.g., breakage, theft, data entry error) and the system will create an adjustment record.

Question 15

What if I make a mistake logging a receipt or dispense?

Accepted Answer

You can edit or delete transactions from the Receipts or Dispenses page. All edits and deletions are recorded in the audit log. Depending on your role, you may need pharmacist approval to delete or edit certain transactions.

Question 16

Does C2 Vault integrate with my pharmacy management system?

Accepted Answer

C2 Vault currently operates as a standalone system. You can export data as CSV or PDF for use in other systems.

Question 17

Does using C2 Vault guarantee DEA compliance?

Accepted Answer

No. C2 Vault is a recordkeeping assistance tool. You remain solely responsible for compliance with all applicable federal and state controlled substance regulations, including physical inventory counts and required DEA reporting.

Question 18

Can I generate reports for DEA audits?

Accepted Answer

Yes. C2 Vault generates compliance-ready reports for inventory, receipts, dispenses, activity, and audit logs. Reports can be exported as PDF or CSV.

Question 19

Does C2 Vault replace my DEA 222 forms or CSOS?

Accepted Answer

No. C2 Vault helps you track what you've received, but it does not replace the ordering process or required DEA forms.

Question 20

How long are records stored?

Accepted Answer

Records are stored for as long as you maintain an active subscription. After your subscription ends, you have 30 days to download your data before it may be permanently deleted.

Question 21

Are my records secure?

Accepted Answer

Yes. C2 Vault stores data in encrypted cloud environments located within the United States and employs commercially reasonable security measures. However, no system is 100% secure, and you remain responsible for maintaining backups if required by law.

Question 22

Can I set up recurring reminders?

Accepted Answer

Yes. Reminders can be set to repeat daily, weekly, monthly, or on a custom schedule. Use reminders for cycle counts, patient autofills, reorder follow-ups, or any other recurring task.

Question 23

What kind of alerts does C2 Vault send?

Accepted Answer

C2 Vault automatically generates alerts for low stock, out of stock, expiring DEA registrations, expiring state licenses, and subscription issues.

Question 24

Can I see who made changes to inventory?

Accepted Answer

Yes. Every transaction, edit, and adjustment is permanently tagged with the user's initials and recorded in the audit log with a timestamp.

Question 25

Does C2 Vault work on mobile devices?

Accepted Answer

Yes. C2 Vault is accessible from any device with a web browser, including tablets and smartphones.

Question 26

How do I get help if I have a question?

Accepted Answer

Access our Help Center directly from within C2 Vault, or contact support via email.

Question 27

Do you offer training for my staff?

Accepted Answer

Yes. We provide onboarding support and training resources. Contact our team for details.

Question 28

What if I find a bug or have a feature request?

Accepted Answer

Use the feedback button in the app or contact support. We appreciate user feedback and regularly release updates based on customer input.

Question 29

Is C2 Vault HIPAA compliant?

Accepted Answer

C2 Vault is not intended to store protected health information (PHI) such as patient names, addresses, or diagnoses. You should only enter prescription reference numbers, not identifiable patient information. We do not assume the role of a Business Associate unless expressly agreed to in a separate written agreement.

Question 30

Where is my data stored?

Accepted Answer

Data is stored in encrypted cloud environments located within the United States.

Question 31

Who owns my data?

Accepted Answer

You own your pharmacy's data. C2 Vault provides the platform to store and manage it.

Question 32

Can I export my data?

Accepted Answer

Yes. You can generate and download reports at any time. If you cancel your subscription, you have 30 days to export your data before it may be deleted.

Question 33

What browsers are supported?

Accepted Answer

C2 Vault works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.

Question 34

Do I need to install anything?

Accepted Answer

No. C2 Vault is entirely web-based and requires no software installation. However, you can optionally install C2 Vault as a desktop app by clicking the "Open in app" or install button in your browser. This creates a shortcut on your desktop and opens C2 Vault in its own window for a more app-like experience.

Question 35

What happens if my internet goes down?

Accepted Answer

C2 Vault requires an internet connection to access. You will not be able to log transactions or view data while offline.

Question 36

Can multiple people use C2 Vault at the same time?

Accepted Answer

Yes. Multiple staff members can log in and use C2 Vault simultaneously.

Frequently Asked Questions

Getting Started

Account & Billing

Users & Permissions

Inventory & Transactions

Compliance & Reporting

Features & Functionality

Support & Training

Legal & Privacy

Technical Questions