Contacting Support
How to reach the C2 Vault support team.
Send us an email at support@c2vault.com. We respond to all inquiries within one business day.
What to Include
When contacting support, please include:
- Your pharmacy name and the email address associated with your account.
- A clear description of the issue you are experiencing.
- Steps to reproduce the problem, if applicable.
- Screenshots, if they would be helpful.
Support Hours
Our support team is available Monday through Friday, 8:00 AM to 6:00 PM Eastern Time.
Emergency Support
For urgent compliance-related issues outside of normal business hours, email urgent@c2vault.com with "URGENT" in the subject line.
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